Where is my order?
Your parcel leaves rue Charlemagne and travels with Colissimo. You can follow it yourself, at any time, without writing to us.
Thirteen characters, letters and digits. The La Poste tracking page opens in a new tab.
That number looks incomplete. Check it in your shipping email: La Poste needs it in full.
Three places to find it
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01
The shipping email
It arrives the day your parcel leaves. The tracking link inside takes you straight there, nothing to copy. Worth a look in your spam folder.
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02
Your account
Open the order in your account: the tracking number and its link are on the order page.
Go to my account -
03
The order confirmation
The very first email carries a permanent order status link. It works without an account, and it shows the tracking as soon as the parcel ships.
What to expect
Three business days after shipping. Our parcels fit a standard letterbox, so you do not need to be home. Delivery is free from 30 euros.
When to write to us
If tracking has not moved for five business days, or if it says delivered and nothing arrived. Send us your order number: we open a claim with La Poste ourselves.