FAQ
Subscription
How does the subscription work?
You choose your product and your rhythm: one delivery every 2, 4 or 6 months. Every delivery comes with −10% and free shipping, whatever the destination.
How do I start a subscription?
On a product page, choose “Subscription” and your rhythm, then add to cart. If you already subscribe, add a new subscription from My account, “Subscriptions” tab, “Add new subscription” button.
Where do I manage my subscription?
In your customer account: click the account icon at the top of the site, sign in with your email address (we send you a code), then open the “Subscriptions” tab.
How do I change my subscription?
In My account, “Subscriptions” tab, open the subscription and click “Edit subscription”. You can switch product, adjust the quantity, add or remove a product, change the delivery rhythm, the shipping address or the payment method. Changes apply from the next delivery.
How do I bring forward or postpone my next delivery?
In My account, “Subscriptions” tab, open the upcoming delivery and click “Change order schedule” to pick another date. To receive it right away, click “Order now”. To skip a delivery, click “Skip order”.
How do I pause my subscription while I’m on holiday?
In My account, “Subscriptions” tab, click “Pause subscription”. Deliveries are put on hold. When you are back, click “Resume subscription”: deliveries restart at the rhythm you chose.
How do I cancel my subscription?
In My account, “Subscriptions” tab, click “Cancel subscription”. You can subscribe again later from the same tab. For any question, write to us.
How do I remove a product from my subscription?
In My account, “Subscriptions” tab, open the subscription, select the product and click “Remove”.
Shipping
When is my order shipped?
Your order is prepared within 24 business hours at our workshop in Paris.
What are the delivery times and rates?
France: 2 to 3 business days with tracked Colissimo, €3.90, free from €30. Switzerland: shipped from Switzerland with Swiss Post, 2 to 3 business days, no customs fees, CHF 9, free from CHF 35. European Union and United Kingdom: €10, free from €35. United States: $21, free from $80.
How do I track my parcel?
Your tracking number is in the shipping email. Enter it on the Track my order page, or find all your orders in your account.
Our products
How long does a shampoo last?
About 46 washes, or 3 to 4 months depending on hair length and how often you wash.
Does it lather?
Yes. Rub the shampoo directly on wet hair, then massage your scalp: the lather is rich and rinses clean.
How should I store the shampoo?
Keep it dry between washes, on a slotted or magnetic soap holder. It keeps its shape and lasts longer.
When will I see a difference?
The feeling of cleanliness and comfort is immediate. Hair renews over several weeks: allow 2 to 3 months of regular use to judge the effect on your hair. Sudden or lasting hair loss deserves a dermatologist’s opinion.
Which product should I choose?
Take the scalp diagnosis in a few questions, or visit us at the Maison-Atelier, 5 rue Charlemagne, Paris 4e.
Another question?
How can I contact you?
From the contact page, or at the Maison-Atelier, 5 rue Charlemagne, Paris 4e.